At MCraftin, we’re dedicated to ensuring your handcrafted artisan keycaps arrive safely, promptly, and with full transparency every step of the way. Below you’ll find an overview of our processing times, shipping methods, tracking procedures, and important notes on customs and insurance. If you ever have questions, our support team at mcraftin.keycaps@gmail.com is here to help.
Order Processing & Tracking
Once your order is placed, please allow up to 5 – 7 business days for us to hand‑craft, inspect, and package your keycaps with care.
- Shipping Confirmation
As soon as your package leaves our workshop, you’ll receive an email containing your carrier’s tracking number. - Track Your Package
You can monitor its journey by visiting your carrier’s tracking portal (e.g., USPS, DHL) and entering your Order ID and the email used at checkout. - If you can’t locate your tracking details or need assistance, email us at mcraftin.keycaps@gmail.com.
Shipping Timeframes
- Standard International Shipping: 15–30 business days from the moment your tracking number is activated.
- Expedited Options: Available upon request—simply leave a note at checkout or contact us in advance. Delivery times for expedited services typically range from 5–14 business days depending on your region).
- Delays
- Customs inspections, peak‑season volume, and regional courier disruptions can occasionally extend delivery by an additional 5–10 business days.
- All shipping estimates begin once you receive your tracking information.
Shipping Methods & Restrictions
- We partner with USPS, DHL, UPS, or local postal services, selecting the most reliable carrier for your destination.
- P.O. Boxes, military bases, restricted zones, and certain islands are unfortunately not serviceable by most carriers. Please provide a street address to avoid shipment delays.
- For remote‑area surcharges (e.g., certain DHL/UPS remote zones), we’ll notify you if additional fees apply.
Lost, Stolen, or Damaged Packages
- In the rare event your package is lost or arrives damaged, we’ll work with the carrier to investigate and either reship your order at no extra cost or issue a full refund.
- Please report any issues within 30 days of your original ship date so we can file claims promptly.
Customs, Duties & Taxes
- All import taxes, duties, and customs fees are the customer’s responsibility, as mandated by your country’s regulations.
- We declare shipments at a fair market value, but cannot control how your local customs office assesses duties.
- If you refuse customs clearance, resulting in a returned package, you may be liable for return‑shipping fees and original shipping costs. We’ll credit your account for the product value once the carrier confirms receipt.
For any further questions about shipping, tracking, or customs, don’t hesitate to reach out to us at mcraftin.keycaps@gmail.com. Thank you for trusting MCraftin with your artisan keycap journey!
